TV Ops Board

Operational wallboard for the office TVs, showing live Wyatt data across three dark, glanceable boards that rotate every 30 seconds: Operations (map + stage overview), Service Detail (queues, FSE workload, week agenda, bottleneck funnel, client response times), and Logistics (warehouse pipeline, SKU audit, shipments).

• URL: https://nugops.com (fallback: https://nugget-tv.noah-321.workers.dev)
• Code: github.com/NoahTheWeaver/nugget-tv (private)
• Hosting: Cloudflare Workers (not Odoo.sh; fully separate from Wyatt)

What it shows

All data comes from Wyatt production, read-only. There is no sample data.

Section	Contents	Source
Ticket map	Every open service ticket plotted on a US map. Color = service project, size = service-call count (0–1 / 2–3 / 4+), pulsing ring = Escalated to SME. Work scheduled more than 2 weeks out fades.	Service Tasks board (project.task) + planned dates
Service Tasks by Stage	Open ticket count per stage (terminal "Closed" hidden) plus the average age of the tickets currently in each stage. Typical 90-day pass-through times live in the Service Detail funnel.	Stage history from chatter tracking
Working now	Tickets in the Working Now stage with client, assignees, and timesheeted hours.	project.task + timesheets
Schedule strip	Where open work piles up in time: now (window includes today), each of the next 8 weeks, following months, later — plus red "past" (working window fully elapsed, still in an active phase — slipped work) and "no date"; close-out-stage tickets are excluded since their dates describe the finished working period.	Planned dates
Tickets by priority	Open counts per P1–P4 tag, with a callout for tickets carrying no P tag.	project.tags
Client response times	Median first-reply and follow-up-reply times, last 7 days vs prior 7. Measured in business hours (8:00–18:00 Central, Mon–Fri) per the Communication & Scheduling Policy — time outside the window does not accrue, so a 2 a.m. email answered at 7 a.m. reads 0.0h. Same numbers as the Response Times report in Wyatt.	nugget.service.response

(The warehouse ribbon and SKU-audit meter are dormant in the code, reserved for a future warehouse board.)

How it stays current

A scheduled job inside the Cloudflare Worker pulls fresh numbers from Wyatt every 2 minutes over JSON-RPC and caches the result. The page itself re-fetches every 2 minutes, so TVs update without touching them.

If a refresh fails, the board keeps showing the last good data and the header chip flips from LIVE to STALE after 24 hours. It never goes blank.

Manual refresh options:

1. Unlock the board in a browser, then POST /api/refresh with the same session cookie.
2. From the odoo-playground repo: ./venv/bin/python nugget-tv/snapshot.py && cd nugget-tv && npx wrangler deploy

Access and the PIN

The page layout is public but carries no data; the data itself requires a PIN. Each device enters the PIN once and stays unlocked for 90 days. Five wrong attempts lock that device out for 15 minutes.

• The current PIN lives in nugget-tv/.pin-note.txt on the dev machine (never committed).
• To change it: npx wrangler secret put BOARD_PIN from nugget-tv/, then update the note file. Existing unlocked devices stay unlocked (their cookies remain valid); only new unlocks use the new PIN.

TV setup

1. Point a kiosk browser (Fire Stick, Chromecast, or a Pi in kiosk mode is more reliable than built-in TV browsers) at the URL.
2. Enter the PIN once.
3. Optional URL params: ?board=service pins a board; &norotate=1 disables rotation. Rotation is dormant while there is only one board; it revives automatically when a second board (e.g. a visitor welcome banner) is added.

Maintenance notes

• Every number on the board is computed in exactly one function in src/refresh.js, named after its card. Wrong number → one place to look.
• The frontend only formats a snapshot JSON; it never queries Odoo. Odoo upgrades only ever touch the query layer.
• The SKU audit metric counts the plain Audited tag. If the team starts date-stamping audit tags (an Audited 22MAY2026 tag already exists), the metric will undercount until the convention is settled.