Field Service
Guides for field service engineers and dispatch coordinators. Scheduling visits, running the service call, closing it out, and making sure your time and parts land in the right place.
New to Wyatt?
Before you dig in, read Core Concepts. It covers the building blocks every app in Wyatt shares.
Apps You'll Use in Field Service
Out of the full Apps Overview, these are the ones an FSE or dispatcher opens during a normal week. Everything else you can skip unless a teammate sends you there.
| App | Why you'll open it |
|---|---|
 | Your task list and schedule. Each service visit is a task here. Use the Gantt view to see your week. |
 | The service request attached to each visit. Where you record what system you worked on, findings, resolution code, and the report. |
 | Log hours against the task. Drives per diem and labor cost. |
 | Pull parts from your truck stock or the warehouse. Log what you used on the service request. |
 | The customer record. The Systems tab lists the instruments they own and whether each is under contract. |
 | Customer-opened tickets that may turn into service visits. Dispatch triages; FSEs review details. |
Guides
- Your Daily Workflow: the shape of a service day from assignment to closeout.
- Viewing Your Schedule: finding your assigned work on the Gantt.
- Service Requests: what to fill at each stage, resolution codes, handling exceptions.
- Time Tracking & Per Diem: how to log time, how per diem is calculated, what happens after.
- Logging Parts & Materials: logging parts used, picking the right analytic account.
- Completing Service Checklists: the Google Sheets worksheet workflow.
- Emergency Dispatch (FSE View): accepting a callout and running it under time pressure.
Related Guides for Adjacent Roles
- Dispatch & Scheduling: for dispatchers managing the Gantt and assigning work.
- Weekly Timesheet Validation: for managers reviewing FSE time entries.
- Per Diem Administration: for accounting paying out per diem and configuring GL routing.