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Emergency Dispatch (FSE View) ​

Skeleton — content TBD, we'll build this line by line.

Purpose of this page: walk an FSE through an emergency callout from the moment dispatch pings them to closeout. Differs from the normal daily workflow in time pressure, parts availability, and the covered-vs-billable distinction.

When You'll Get Called ​

(how emergency assignments reach you — activity in inbox, Slack, phone call)

The 30-Second Context Check ​

(what you need to know before rolling — customer, system, is-it-covered, what's broken)

Accepting the Assignment ​

(move task from Open to Confirmed with Client, set dates, grab the service request details)

Before You Leave ​

(parts check, tool check, confirm the site address, any special access instructions)

On-Site ​

(same flow as Your Daily Workflow — log time, log parts, fill checklist, mark complete — with callouts for what's different on a callout)

Covered vs Billable — What It Means for You ​

(you mostly don't care; dispatcher handles the branching. One line on why it matters for analytic account picking.)

Closeout ​

(resolution code on the service request; specific codes that matter for callout reporting)

What Happens After You Close ​

(dispatcher closes, accounting posts, any callout-specific metrics)

Nugget Scientific internal documentation